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​It Is Not Fair, But It Is Okay — Until We Make It Better

A Reflection on Leadership, Accountability, Power and the Responsibility We Owe the Next Generation There is something interesting about the relationship between citizens and institutions. As citizens, we are taught our responsibilities very clearly. Obey the law. Pay your taxes. Respect public institutions. Pay your bills and contributions. Meet deadlines. And when you fail to meet those obligations, accept the consequences. Pay your tax late, and there may be a penalty. Fail to meet a contractual obligation, and consequences may follow. Fail to pay school fees, and your child’s education may be interrupted. There is nothing inherently wrong with these expectations. Societies cannot function without rules, responsibilities and consequences. But there is a question that deserves equal attention: What happens when the institution fails the citizen? When citizens are expected to account for every obligation, but institutional failures are explained indefinitely as administra...
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